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IT Support Specialists – join our team!

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18 May 2021
Visits: 83

At Solidarity Fund PL in Moldova we are looking for a skillful IT Support Specialist who is enthusiastic and hard-working, with previous experience of working in an IT support environment.

The IT Support Specialist will be responsible for all operational and technical aspects of computer hardware, software, and IT-related installations for the Organization’s employees and in its premises. Working alongside the main IT team (based in Poland), the successful candidate will ensure a smooth running of user systems and assist with resolving hardware and software support requests via appropriate channels, remote support, on site/off site, phone and email. Occasionally, the IT Support Specialist will provide assistance and consultancy to the Organization’s external collaborators and local partners.  
What you will do:  

  • Provide support to employees, as the first point of contact for issues and troubleshooting solutions, in person and remotely; 
  • Be available on-call (during working hours) in the event of computer system anomalies, to assist in investigation and corrective action; 
  • Handle employee onboarding and leave process from IT point of view (assist with account creation/suspension, equipment handover, orient new employees to the systems and services used within the Organization); 
  • Ensure that the Organization’s IT procedures and processes are followed at all times, providing additional guidance and training where needed; 
  • Research and test new methods of improving and increasing productivity of the information system; 
  • Manage Zoom license assignment for employees on a request basis; 
  • Establish good relationships with all departments and colleagues, identifying any new needs and highlighting them to the main IT team; 
  • Perform regular audits to proactively monitor the performance of existing hardware and software (at least twice a year), in coordination with the Senior IT Security Specialist; 
  • Carry out regular inventory of equipment, consumables and other supplies; 
  • Identify hardware and software shortages or replacement requirements, research the best options and oversee the procurement process, in coordination with the Senior IT Security Specialist; 
  • Serve as primary liaison with local IT-related vendors and suppliers. 

Requirements:  

  • Initial experience in the area of IT support; 
  • Strong understanding of Microsoft operating systems and applications (Windows 10 and 365 Environment); 
  • Basic knowledge of computer hardware management, including printers; 
  • Troubleshooting skills, methodical and logical approach to problems, coupled with good documentation skills; 
  • Up-to-date knowledge of latest IT developments; 
  • Strong customer service focus; 
  • Good interpersonal skills – able to communicate highly technical concepts in simple terms with an appropriate level of assertiveness;  
  • Able to work as part of a team and alone in a busy environment, with excellent attention to detail; 
  • Commitment to security and confidentiality of all appropriate information, systems and Organization property; 
  • Fluency in Romanian, good standard of verbal and written English (Russian and/or Polish are a plus). 
     

What we offer:   

  • A competitive benefits package (attractive salary, paid vacation, social and medical coverage according to national legislation); 
  • Flexible work schedule, with the possibility to work remotely when technically feasible; 
  • Continuous coaching & mentoring by international IT experts; 
  • Opportunities to co-create and pilot innovative IT tools; 
  • Friendly and dynamic work environment; 
  • Stable international organization, with a long experience in the field of local development. 
     

How to apply:  

 
Qualified candidates may send their applications to the following e-mail address: hr@solidarityfund.md. The application must include: 

  • CV or resume (4-page maximum); 
  • A brief motivation letter, no longer than 1 page. 

 
Please write “IT Support Specialist” in the Subject line. 

 
The deadline for submission is X May 2021. Only shortlisted candidates will be contacted. 

The personal data submitted will be processed by Solidarity Fund PL solely during the employment process and for this purpose. The collected data will not be shared with any third party without prior approval from the subject. 

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Success stories

We are looking for an international expert to support the consolidation of the Moldovan LAGs as development role models

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20 November 2020
Visits: 943

We are looking for an international expert to support the consolidation of Moldovan Local Action Groups as possible role-models for specific sectors / topics that might effectively contribute to rural development in the country.

The role of the expert is to provide good international practices – practical examples – in order to inspire the LAGs’ management in developing concept for the LAGs as role-models for rural development in the LAG territory.

During this mission the expert will provide the following: 

  • Conducting a research and assessment on identifying good practices of LAGs that implement innovative tools for local development in the LAG territory; 
  • Analysing the applicable practices for Moldovan LEADER environment; 
  • Providing at least 15 concrete examples of good practices that can be assumed by Moldovan LAGs (incl. implementation modality); 
  • Based on the research and assessment results, identify potential negative precedents of the implemented practices and provide a list of possible risks; 
  • Drafting and conducting a presentation which will compile the collected data; 
  • Providing one workshop for the LAGs and two working meetings with the Fund Team in order to create an environment that fosters innovative thinking for the LAG managers; 
  • Elaborating a brief activity report by the end of the mission; 
  • Ensuring the high quality of the provided services which will impact not only the current project but also the future multiplication of role models. 

You will find more details regarding the activity of the expert, the required qualifications and competencies, in Terms of References.

Application shall be sent by e-mail to hr@solidarityfund.md with the subject line – Role-models expert,  no later than 1 December, 12:00 (EST time), 2020 and shall contain:   

  • CV in English, Romanian or Russian;  
  • Brief experience description and brief introduction to the vision of the task/service  
  • Price offer.  

In case of questions please contact our representative at the following email cristina.gonta@solidarityfund.md 

* The personal data will be processed by Solidarity Fund PL for the employment purposes only. The data will not be sent to third parties without the preliminary agreement of the persons that entrusted us with their data. 

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years of activity
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local development
projects co-financed

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facilitated partnerships

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team members
Success stories

Seven new LAGs will be created in the Republic of Moldova

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26 October 2020
Visits: 395

The National LEADER Network in the Republic of Moldova, in partnership with Solidarity Fund PL in Moldova, announces the creation of seven new Local Action Groups within the “LEADER approach for rural prosperity in Moldova” project, financed by the European Union and Polish Aid.

The “Local Action Groups creation initiative”, started within the project, foresees the constitution of institutionalised partnerships by mobilising the community and developing a dialogue among the public, entrepreneurial and civic sectors. There were registered 38 application proposals within the call, the majority of them arriving from the Centre of the country (60%), from the South (30%), and North-Centre (5%) and North (5%).

According to LEADERin.md, during the month of September, ten (10) work visits were undertaken in the pre-selected territorial partnerships. As a result, seven (7) selected initiatives for LAG creation were selected. The results and the given scores can be consulted here.

Through this project, the created partnerships will shape the strategic planning process, will identify and work with the potential of the areas, will detect the development priorities. Moreover, they will benefit from the expertise on the process of officialising and consolidating the capacities of the Local Action Groups. The whole selection process will be a complex one, implying the analysis of the files, territory visits and evaluation sessions.

We remind you that, at the moment, there are 32 Local Action Groups that implemented hundreds of projects that contribute to the rural development and improvement of the living conditions of the locals, as well as the image of the microregions.

For additional information, please contact Patricia Varzari, the project coordinator — varzari.leader@gmail.com.

The call for proposals is organised within the EU — LEADER Flagship Initiatives Fund 2020, of the “LEADER approach for rural prosperity in Moldova” project, financed by the European Union and Polish Aid, managed by Solidarity Fund PL in Moldova and National LEADER Network in the Republic of Moldova. Strategic partner — the Ministry of Agriculture, Regional Development and Environment.

Read the news on LEADERin.md.

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years of activity
in Republic of Moldova

0

local development
projects co-financed

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facilitated partnerships

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team members